
Privacy policy
Amy Griffin Counselling Privacy Statement
The purpose of this Privacy Policy is to inform you what personally identifiable information may be collected and how it may be used. This statement governs the manner in which Amy Griffin Counselling uses, maintains and discloses information collected from clients using website https://www.amygriffincounselling.co.uk/ and if engaged in counselling services with Amy Griffin Counselling.
The data I collect:
In accordance with the General Data Protection Regulation (GDPR) and Data Protection. I take your privacy seriously and I am registered with the Information Commissioners Office (ICO).
Information is captured automatically when you visit websites such as https://www.amygriffincounselling.co.uk/; certain information about you and the device with which you access the Website will be collected. For example, your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the Website will be logged. Information about the actions you take when using the Website, such as any links you clicked may also be logged.
Personal identification information that is captured via this website after being voluntarily submitted:
· Name and contact number and/or email address
· Any information you provide as part of the enquiry
Personal identification information that is captured as part of counselling services:
· Name
· Contact number and/or email address
· Date of birth
· Address
· Preference of contact
· History of previous or existing medical/psychiatric conditions
· GP details
· Counselling session notes
Personal identification information is captured for the following purposes:
As a means of following up enquiries, to personalise the client experience and improve my site. I may also use the feedback provided to improve my products and services and to manage my advertising and promotional effectiveness. I may use email addresses or telephone numbers to respond to enquiries, questions and/or other requests. To make any adjustments to my services. To enable referrals where agreed with the person or should an emergency arise.
I keep very brief anonymous notes of our sessions, in accordance to my indemnity insurance and professional governing body of the British Association of Counsellors and Psychotherapists (BACP).​
How I protect your information:
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I protect personal information with appropriate security safeguards as set out by the British Association of Counsellors and Psychotherapists (BACP). This includes physical, administrative and electronic security measures.
Information is captured on a locked device and computer. Your phone number is stored in my mobile phone with your unique ID. If your main way of contacting me is via email, your email address may be stored on my work email account. Both my mobile and computer are password protected.
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Retention of data:
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I keep your brief session notes, your name and unique code for up to 7 years, these are held on a locked device. Personal information that is provided as part of the client agreement ahead of commencing counselling services, including your contact details, will be deleted 3 months after the counselling sessions end.
Sharing your personal information and confidentiality:
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Personal information will not be used or disclosed other than for purposes for which it is collected, except with the consent of the individual or as required by law. I have a duty to break confidentiality if there is the risk of harm to self and/or to others. I will only retain personal information as long as necessary for the fulfilment of these purposes and in line with BACP requirements. I do not trade information to third parties in any way whatsoever. Everything said within the context of therapy is considered confidential. I attend clinical supervision with a specialist counsellor and clients can be discussed there, but will only be known either by initials or first name. This is to ensure that the client receives the best quality of care and counselling. This is a BACP requirement.
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E-mail communications
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Should you download any products from this website, you will automatically be subscribed to a newsletter and will be contacted via email from time to time for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
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If you would like to stop receiving marketing or promotional communications via email from Amy Griffin Counselling, you may opt out of such communications by clicking the unsubscribe button at the bottom of all emails.
Third party websites:
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Clients may find content on my website that links to the sites of other third parties. I do not control these sites which have a link to mine and I am not responsible for how they collect, store or use information.
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Changes to this privacy policy:
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I have the right to update this privacy policy at any time. If I do, I will revise the date at the bottom of this section. I encourage all clients to check this document for any changes, to stay informed about how I am helping to protect the personal information I collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
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Your acceptance of these terms:
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By filling in online enquiry forms, completing consultation documents, leaving voice messages or attending my counselling sessions (online, by telephone or in my private practice) or completing any forms, you signify your acceptance of this policy. If you do not agree to this policy please do not use my site or my products or services. Your continued use of the site or my products and services following the posting of changes to this policy will be deemed your acceptance of those changes.
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Contact:
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If you have any questions about this privacy policy you may contact me by email via
amy@amygriffincounselling.co.uk
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Last updated: February 7, 2025